Change of mind returns & Exchanges:
Because our Gutter Guard kits are a custom-building material and every order placed is “made-to-order”, put together, measured, and cut for each individual job we cannot accept change of mind returns or exchanges.
Damages and issues:
As per Australian Consumer Law for faulty, damaged, or incorrect products sent by UltraGuard, we will provide a replacement product or a refund. Proof of purchase must be provided, and our team will advise whether a replacement or refund is available.
Please inspect your order upon receiving the goods and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Please note that you have 7 days from the date of invoice to dispute your order.
If you believed you received an incorrect or damaged item you can contact us at email@example.com for assistance. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sale Items & Gift Cards:
Unfortunately, we cannot accept returns on sale items or gift cards.
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The following applies if you elect for a carrier arranged by us to deliver the goods (Carrier) instead of collecting or arranging your own collection and/or delivery of the goods.
A service provided by our specialist delivery partner and tailored for NEGOTIUM CAPITAL customers. After you order leaves our warehouse, you will be contacted to arrange a suitable time for receiving your delivery. Your furniture is safely packaged for safe transit and will be delivered and handled by a professional delivery driver. NEGOTIUM CAPITAL offers 2 delivery options: Standard Delivery or Dual Man Delivery.
With our standard delivery service, you will be required to assist the driver in carrying the item from the curbside.
Dual Man Delivery (only valid with eligible freight and postcodes): With our dual man delivery service option provided by our specialist delivery partner and tailored for our NEGOTIUM CAPITAL customers. A team of two professional delivery staff will bring the furniture items to your front door. NOTE: The delivery team may not necessarily bring the items inside your house. The following conditions are applicable with our delivery service :
NEGOTIUM CAPITAL is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
This Refund Policy is applicable to purchases made from Negotium Capital Pty Ltd and its related online websites.
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
If any goods arrive damaged, please contact us within 24 hours of receipt. We will arrange to have the damaged item returned to our warehouse and either replace the product or refund the price to you. Damaged goods must be returned to our warehouse in the condition received by you with all original packaging. This will only apply whereby transport has been organised by us to you through our carriers. All claims need to be made in writing including any photos and emailed immediately to firstname.lastname@example.org
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Any shipping costs to return the original product to us will be at our cost, whereby we consider the goods to have breached a consumer guarantee. If on examination of goods, returned to us, are found to not be in breach of the consumer guarantees, then we may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.
Refunds will be processed by us and will normally be processed within 7 days This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.
These Terms and Conditions of Sale are applicable to purchases from NEGOTIUM CAPITAL PTY LTD Our Licensees, installers, or agents (herein after known as “US,”We,”Our”) of Our Products and/or Installation Services (“Product”).
These terms represent the complete Agreement between Us and You covering the sale of products from Us. Payment by You of a deposit pursuant to our tax quotation and/or invoice/order form (“Order Form”) will constitute an offer to us to purchase Products (the “Order”). All Orders are subject to acceptance by Us.
NEGOTIUM CAPITAL offers to sell the goods to the purchaser whom Order Form is addressed for the price set out .
The purchaser accepts the Product on the following conditions:
If a product is unavailable when we process your order we will contact you to discuss a revised delivery & installation date, product substitute option, or refund options.
Any cancellation must be communicated to our customer service department on email@example.com . We will endeavour to accommodate Your request, if the merchandise has not been prepared and/or shipped. If Your entire Order is cancelled prior to production and/or shipment to You, We will apply a refund all monies less our cancellation fee. If an Order has been shipped any cancellation will require full payment.